--- title: Teleadvice | Shelter & Rescue Support description: Teleadvice --- [Skip to content](https://support.petszel.com/en-us/sheltersupport/teleadvice#main-content) English - United States Show submenu for translations [![petszel-horizontal (3) copy-1](https://support.petszel.com/hs-fs/hubfs/petszel-horizontal%20(3)%20copy-1.png?width=300&height=80&name=petszel-horizontal%20(3)%20copy-1.png)](https://petszel.com/) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](mailto:support@petszel.com) [Contact us](mailto:support@petszel.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Shelter & Rescue Support](https://support.petszel.com/en-us/sheltersupport) 2. [Teleadvice](https://support.petszel.com/en-us/sheltersupport/teleadvice) # Teleadvice - [Can we use this service for our foster program?](https://support.petszel.com/en-us/sheltersupport/can-we-use-this-service-for-our-foster-program) - [Can Petszel TeleAdvice answer questions about services our shelter routinely provides to animals in our care – like vaccines, spay/neuter, URI treatment, etc.?](https://support.petszel.com/en-us/sheltersupport/can-petszel-teleadvice-answer-questions-about-services-our-shelter-routinely-provides-to-animals-in-our-care) - [What if the adopter is outside of our state? Can you serve them?](https://support.petszel.com/en-us/sheltersupport/what-if-the-adopter-is-outside-of-our-state-can-you-serve-them) - [Is Petszel TeleAdvice considered “telemedicine?” Telemedicine is not legal in our state, so we’re not sure if we can legally offer Petszel TeleAdvice.](https://support.petszel.com/en-us/sheltersupport/is-it-telemedicine) - [Can Petszel TeleAdvice Cover More Than One Pet?](https://support.petszel.com/en-us/sheltersupport/can-petszel-teleadvice-cover-more-than-one-pet) - [Can Petszel TeleAdvice cover pets that are not cats and dogs?](https://support.petszel.com/en-us/sheltersupport/can-petszel-teleadvice-cover-pets-that-are-not-cats-and-dogs) - [Does the Petszel TeleAdvice team need to contact our shelter for medical records?](https://support.petszel.com/en-us/sheltersupport/does-the-petszel-teleadvice-team-need-to-contact-our-shelter-for-medical-records) - [How does TeleAdvice work and what can you assist with?](https://support.petszel.com/en-us/sheltersupport/how-does-it-work) - [We’d like to recommend our local vet partnerships/our clinic. Can you do that?](https://support.petszel.com/en-us/sheltersupport/wed-like-to-recommend-our-local-vet-partnerships) - [We practice Fear Free methods. Do your behavior recommendations align with this approach?](https://support.petszel.com/en-us/sheltersupport/we-practice-fear-free-methods.-do-your-behavior-recommendations-align-with-this-approach) - [When Should Adopters Choose Video, Chat, or Phone?](https://support.petszel.com/en-us/sheltersupport/when-should-adopters-choose-video-chat-or-phone) - [Who Will Adopters Speak With Through Petszel TeleAdvice?](https://support.petszel.com/en-us/sheltersupport/who-will-adopters-speak-with-through-petszel-teleadvice) - [Can the veterinary technician email a DVM if needed during the conversation with the adopter? What information can be shared with vets?](https://support.petszel.com/en-us/sheltersupport/can-the-veterinary-technician-email-a-dvm-if-needed-during-the-conversation-with-the-adopter-what-information-can-be-shared-with-vets) - [Can the Petszel TeleAdvice team get in touch with the shelter to involve them if needed?](https://support.petszel.com/en-us/sheltersupport/can-the-petszel-teleadvice-team-get-in-touch-with-the-shelter-to-involve-them-if-needed) - [Is there a communication channel outlined if there are any customer service issues?](https://support.petszel.com/en-us/sheltersupport/is-there-a-communication-channel-outlined-if-there-are-any-customer-service-issues) - [Do your veterinary technicians understand shelter medicine and common issues like URI, CIRDC, etc?](https://support.petszel.com/en-us/sheltersupport/do-your-veterinary-technicians-understand-shelter-medicine-and-common-issues-like-uri-cirdc-etc) - [How can you ensure that the veterinary technicians will speak positively about the shelter?](https://support.petszel.com/en-us/sheltersupport/how-can-you-ensure-that-the-veterinary-technicians-will-speak-positively-about-the-shelter) - [Is TeleAdvice available 24/7? What is the standard wait time for service?](https://support.petszel.com/en-us/sheltersupport/are-you-really-available-24/7-what-is-the-standard-wait-time-for-service) - [What if an adopter already has a regular veterinarian?](https://support.petszel.com/en-us/sheltersupport/what-if-an-adopter-already-has-a-regular-veterinarian) - [How can adopters determine if their pet needs emergency or in-person care?](https://support.petszel.com/en-us/sheltersupport/how-can-adopters-determine-if-their-pet-needs-emergency-or-in-person-care) - [How much does TeleAdvice cost adopters after the free trial?](https://support.petszel.com/en-us/sheltersupport/how-much-does-it-cost-adopters-after-the-free-trial) - [How do adopters access Petszel TeleAdvice?](https://support.petszel.com/en-us/sheltersupport/how-do-adopters-access-petszel-teleadvice) - [What is the difference between telehealth, telemedicine, and teleadvice?](https://support.petszel.com/en-us/sheltersupport/what-is-the-difference-between-telehealth-telemedicine-and-teleadvice) - [What is the 30-Day Free Petszel TeleAdvice Trial?](https://support.petszel.com/en-us/sheltersupport/what-is-the-30-day-free-petszel-teleadvice-trial-and-how-does-it-work-for-our-adopters) - [Can adopters use the trial for any animals they are fostering for our organization?](https://support.petszel.com/en-us/sheltersupport/can-adopters-use-the-trial-for-any-animals-they-are-fostering-for-our-organization) - [Can adopters use the trial and subscription for pets they already own?](https://support.petszel.com/en-us/sheltersupport/can-adopters-use-the-trial-and-subscription-for-pets-they-already-own) - [How does Petszel TeleAdvice help our organization?](https://support.petszel.com/en-us/sheltersupport/how-does-petszel-teleadvice-help-our-organization) - [Will offering teleadvice impact our operations? Will there be any additional work required on our end?](https://support.petszel.com/en-us/sheltersupport/will-offering-teleadvice-impact-our-operations-will-there-be-any-additional-work-required-on-our-end) - [How much will it cost us? Adopters?](https://support.petszel.com/en-us/sheltersupport/how-much-will-it-cost-us-adopters) - [We offer foster-to-adopt. Is Petszel TeleAdvice available in the first 30 days for these types of adoptions?](https://support.petszel.com/en-us/sheltersupport/we-offer-foster-to-adopt.-is-this-service-available-in-the-first-30-days-for-these-types-of-adoptions) - [How do we customize our level of support that we want to provide?](https://support.petszel.com/en-us/sheltersupport/how-do-we-customize-our-level-of-support-that-we-want-to-provide) - [Do you provide behavioral support?](https://support.petszel.com/en-us/sheltersupport/do-you-provide-behavioral-support) See less ▼ - [FAQs](https://support.petszel.com/en-us/sheltersupport/faqs#main-content) - [General](https://support.petszel.com/en-us/sheltersupport/faqs#general) - [Pet Parent Experience](https://support.petszel.com/en-us/sheltersupport/faqs#pet-parent-experience) - [Shelter & Rescue](https://support.petszel.com/en-us/sheltersupport/faqs#shelter-rescue) - [Troubleshooting](https://support.petszel.com/en-us/sheltersupport/troubleshooting#main-content) - [Logging In](https://support.petszel.com/en-us/sheltersupport/troubleshooting#logging-in) - [Pet Parent Issues](https://support.petszel.com/en-us/sheltersupport/troubleshooting#pet-parent-issues) - [Dashboard](https://support.petszel.com/en-us/sheltersupport/dashboard#main-content) - [Organization Profile](https://support.petszel.com/en-us/sheltersupport/dashboard#organization-profile) - [Survey Results](https://support.petszel.com/en-us/sheltersupport/dashboard#survey-results) - [Integrations](https://support.petszel.com/en-us/sheltersupport/integrations#main-content) - [PetPoint](https://support.petszel.com/en-us/sheltersupport/integrations#petpoint) - [ShelterLuv](https://support.petszel.com/en-us/sheltersupport/integrations#shelterluv) - [ShelterBuddy](https://support.petszel.com/en-us/sheltersupport/integrations#shelterbuddy) - [Chameleon](https://support.petszel.com/en-us/sheltersupport/integrations#chameleon) - [General Integration Topics](https://support.petszel.com/en-us/sheltersupport/integrations#general-integration-topics) - [Animals First](https://support.petszel.com/en-us/sheltersupport/integrations#animals-first) - [Onboarding](https://support.petszel.com/en-us/sheltersupport/onboarding#main-content) - [FAQ](https://support.petszel.com/en-us/sheltersupport/onboarding#faq) - [Reports](https://support.petszel.com/en-us/sheltersupport/reports) - [Teleadvice](https://support.petszel.com/en-us/sheltersupport/teleadvice) - [Hills Automated Reporting](https://support.petszel.com/en-us/sheltersupport/hills-automated-reporting) - [Affording Care](https://support.petszel.com/en-us/sheltersupport/affording-care#main-content) - [Insurance](https://support.petszel.com/en-us/sheltersupport/affording-care#insurance) [![Petszel Logo thumbnail (1)](https://support.petszel.com/hs-fs/hubfs/Petszel%20Logo%20thumbnail%20(1).png?width=94&height=77&name=Petszel%20Logo%20thumbnail%20(1).png "Petszel Logo thumbnail (1)")](https://petszel.com/) [mailto:support@petszel.com](mailto:support@petszel.com) Copyright © 2025, Petszel