--- title: What are errors shelters may see when signing up? description: This FAQ outlines the most common reporting and setup issues and how to get help if you’re stuck. --- [Skip to content](https://support.petszel.com/en-us/sheltersupport/what-are-other-errors-shelters-may-see#main-content) English - United States Show submenu for translations [![petszel-horizontal (3) copy-1](https://support.petszel.com/hs-fs/hubfs/petszel-horizontal%20(3)%20copy-1.png?width=300&height=80&name=petszel-horizontal%20(3)%20copy-1.png)](https://petszel.com/) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](mailto:support@petszel.com) [Contact us](mailto:support@petszel.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Shelter & Rescue Support](https://support.petszel.com/en-us/sheltersupport?hsLang=en-us) 2. [Hills Automated Reporting](https://support.petszel.com/en-us/sheltersupport/hills-automated-reporting?hsLang=en-us) # What are errors shelters may see when signing up? ## Common Setup and Reporting Errors  Most questions relate to: - [Shelter Details Did Not Match](https://support.petszel.com/en-us/sheltersupport/error-shelter-details-did-not-match-what-does-this-mean?hsLang=en-us) - [Shelter Not in System](https://support.petszel.com/en-us/sheltersupport/error-shelter-not-in-system-what-should-i-do?hsLang=en-us) - [My Hills Number isn't saving](https://support.petszel.com/en-us/sheltersupport/my-hills-number-isnt-saving-what-do-i-do?hsLang=en-us) - Incorrect or missing Hill’s IDs - Multiple Sold-To numbers - [Multiple Software Instances](https://support.petszel.com/en-us/sheltersupport/what-do-we-do-if-we-have-multiple-campuses-running-different-instances-of-our-shelter-management-system?hsLang=en-us) - [Software changes or new locations](https://support.petszel.com/en-us/sheltersupport/were-changing-shelter-management-software.-do-we-need-to-do-anything-to-keep-automated-hfsl-reporting?hs_preview=PcbZXWLs-188752473110&hsLang=en-us) If you’re stuck, you’re not alone — and we can help. 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