--- title: What Communications Are Sent to Adopters From Petszel? description: Discover what messages Petszel sends to adopters—from Day 1 surveys to 12-month check-ins—to support adjustment, gather feedback, and offer help. --- [Skip to content](https://support.petszel.com/en-us/sheltersupport/what-communications-are-sent-to-adopters-from-petszel#main-content) English - United States Show submenu for translations [![petszel-horizontal (3) copy-1](https://support.petszel.com/hs-fs/hubfs/petszel-horizontal%20(3)%20copy-1.png?width=300&height=80&name=petszel-horizontal%20(3)%20copy-1.png)](https://petszel.com/) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](mailto:support@petszel.com) [Contact us](mailto:support@petszel.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Shelter & Rescue Support](https://support.petszel.com/en-us/sheltersupport?hsLang=en-us) 2. [FAQs](https://support.petszel.com/en-us/sheltersupport/faqs?hsLang=en-us) 3. [Pet Parent Experience](https://support.petszel.com/en-us/sheltersupport/faqs?hsLang=en-us#pet-parent-experience) # What Communications Are Sent to Adopters From Petszel? ## Petszel sends friendly, timely emails and texts to adopters with personalized surveys and support opportunities throughout the first year. Petszel helps shelters and rescues stay connected with adopters through a thoughtful, scheduled series of emails and texts. These communications check in at key moments in the adoption journey to provide support, gather feedback, and strengthen long-term pet retention. ### 📅 Survey Schedule Overview Adopters receive short surveys via email and SMS at key milestones post-adoption: - **Day 1:** First impressions of the adoption experience - **Week 1:** Early adjustment and challenges - **Month 1:** Deeper check-in on training, vet care, and bonding - **Month 2:** Progress and potential concerns - **Month 3:** The “Rule of 3” milestone reflection - **Month 4:** Photo and story submission - **Month 6:** Long-term well-being check - **Year 1:** Anniversary reflection and ongoing support Each communication includes: - A short, mobile-friendly **email or text message** - A **personalized survey link** with dynamic fields like pet and adopter names - **Optional follow-up support**, based on adopter responses 💡 Adopters are also sent up to **two reminders** per survey if they haven’t responded yet. ### 📬 Email and Text Content Highlights - **Warm, friendly tone** from the shelter or rescue team - Encouragement to share feedback or ask for help - Links to resources, surveys, or tips when challenges are reported - Photo submissions for Month 4 (with optional social media sharing permission) ### 📊 Types of Feedback Collected Surveys include a mix of quick ratings and open-ended questions, such as: - How is the pet adjusting? - What’s going well or needs attention? - Have you visited a vet or found a trainer? - Are there behavior concerns you’d like help with? - Would you like the shelter to follow up with more support? This information helps shelters and rescues better serve adopters and identify trends or red flags in pet adjustment and retention. --- Consistent, compassionate communication through Petszel helps adopters feel supported—and gives your organization the insights needed to improve outcomes. - [FAQs](https://support.petszel.com/en-us/sheltersupport/faqs?hsLang=en-us#main-content) - [General](https://support.petszel.com/en-us/sheltersupport/faqs?hsLang=en-us#general) - [Pet Parent Experience](https://support.petszel.com/en-us/sheltersupport/faqs?hsLang=en-us#pet-parent-experience) - [Shelter & Rescue](https://support.petszel.com/en-us/sheltersupport/faqs?hsLang=en-us#shelter-rescue) - [Troubleshooting](https://support.petszel.com/en-us/sheltersupport/troubleshooting?hsLang=en-us#main-content) - [Logging In](https://support.petszel.com/en-us/sheltersupport/troubleshooting?hsLang=en-us#logging-in) - [Pet Parent Issues](https://support.petszel.com/en-us/sheltersupport/troubleshooting?hsLang=en-us#pet-parent-issues) - [Dashboard](https://support.petszel.com/en-us/sheltersupport/dashboard?hsLang=en-us#main-content) - [Organization Profile](https://support.petszel.com/en-us/sheltersupport/dashboard?hsLang=en-us#organization-profile) - [Survey Results](https://support.petszel.com/en-us/sheltersupport/dashboard?hsLang=en-us#survey-results) - [Integrations](https://support.petszel.com/en-us/sheltersupport/integrations?hsLang=en-us#main-content) - [PetPoint](https://support.petszel.com/en-us/sheltersupport/integrations?hsLang=en-us#petpoint) - [ShelterLuv](https://support.petszel.com/en-us/sheltersupport/integrations?hsLang=en-us#shelterluv) - [ShelterBuddy](https://support.petszel.com/en-us/sheltersupport/integrations?hsLang=en-us#shelterbuddy) - [Chameleon](https://support.petszel.com/en-us/sheltersupport/integrations?hsLang=en-us#chameleon) - [General Integration Topics](https://support.petszel.com/en-us/sheltersupport/integrations?hsLang=en-us#general-integration-topics) - [Animals First](https://support.petszel.com/en-us/sheltersupport/integrations?hsLang=en-us#animals-first) - [Onboarding](https://support.petszel.com/en-us/sheltersupport/onboarding?hsLang=en-us#main-content) - [FAQ](https://support.petszel.com/en-us/sheltersupport/onboarding?hsLang=en-us#faq) - [Reports](https://support.petszel.com/en-us/sheltersupport/reports?hsLang=en-us) - [Teleadvice](https://support.petszel.com/en-us/sheltersupport/teleadvice?hsLang=en-us) - [Hills Automated Reporting](https://support.petszel.com/en-us/sheltersupport/hills-automated-reporting?hsLang=en-us) - [Affording Care](https://support.petszel.com/en-us/sheltersupport/affording-care?hsLang=en-us#main-content) - [Insurance](https://support.petszel.com/en-us/sheltersupport/affording-care?hsLang=en-us#insurance) - [Adopter Hub](https://support.petszel.com/en-us/sheltersupport/adopter-hub?hsLang=en-us) [![Petszel Logo thumbnail (1)](https://support.petszel.com/hs-fs/hubfs/Petszel%20Logo%20thumbnail%20(1).png?width=94&height=77&name=Petszel%20Logo%20thumbnail%20(1).png "Petszel Logo thumbnail (1)")](https://petszel.com/) [mailto:support@petszel.com](mailto:support@petszel.com) Copyright © 2025, Petszel