--- title: What is an Offer and how do I add it? description: How to add an offer to a provider. --- [Skip to content](https://support.petszel.com/en-us/sheltersupport/what-is-an-offer-and-how-do-i-add-it#main-content) English - United States Show submenu for translations [![petszel-horizontal (3) copy-1](https://support.petszel.com/hs-fs/hubfs/petszel-horizontal%20(3)%20copy-1.png?width=300&height=80&name=petszel-horizontal%20(3)%20copy-1.png)](https://petszel.com/) Open main navigation Close main navigation - English - United States Show submenu for translations - [Contact us](mailto:support@petszel.com) [Contact us](mailto:support@petszel.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Shelter & Rescue Support](https://support.petszel.com/en-us/sheltersupport?hsLang=en-us) 2. [Onboarding](https://support.petszel.com/en-us/sheltersupport/onboarding?hsLang=en-us) # What is an Offer and how do I add it? ## Acknowledge provider offers without recommending; customize visibility and duration. Some providers offer free or discounted services for new adopters—like a free first exam or a training class. These offers help adopters but may not rise to the level of a full recommendation. Now, shelters can **acknowledge provider offers** without marking them as recommended. You can customize how providers appear to adopters by selecting whether you **recommend** them, **add an offer**, or **do both**. --- ### What Offer Types Can I Add? You can choose from: - **Free First Exam** - **Free Training Class** - **50% Off Training** - **Custom Offer** *(free text)* Offer durations available: 3 Days, 7 Days, 14 days, 30 Days, 60 Days, 90 Days, 6 Months, 1 Year --- ### Provider Status Options Each provider can be assigned one of the following statuses: | Status | Shown in Parent App? | Recommended Badge? | Offer Shown? | | --- | --- | --- | --- | | **Recommended Only** | ✅ Yes | ❤️ Yes | ❌ No | | **Recommended & Offer** | ✅ Yes | ❤️ Yes | ✅ Yes | | **Offer Only** | ✅ Yes | ❌ No | ✅ Yes | | **Blocked** | ❌ No | ❌ No | ❌ No |   ### How to Add an Offer 1. **Find the provider** in your dashboard. 2. Click into their provider card. 3. Under **Offers**, check the box for “Pick Offer.” 4. Use the dropdown to select one: - Free First Exam - Free Training Class - 50% Off Training - Custom offer *(staff entry only)* 5. Choose the **Offer Duration** (e.g., 30 days, 6 months). 6. Select whether or not you want to also mark this provider as **Recommended**. 7. Click **Save**. Your selections will now appear in the Pet Parent App under the provider listing. --- ### 🔍 How Offers Appear in the Pet Parent App - Offers are shown by **category**, so if a vet also offers training, both options will appear. - If no recommendation is selected, the offer still displays, but without the “Recommended” badge. - Training offers appear under the **Training** category only. --- ### 🧹 How to Remove an Offer or Provider 1. Return to the provider card. 2. Click **Remove**. 3. A warning will appear: **“Do you want to remove this from your provider list?”** - **Yes**: All selected values will reset to blank/default. - **No**: The provider card remains unchanged. --- ### 🔁 Reuse and Flexibility This process works for **vets, trainers, and any local provider type** in your dashboard. 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