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Who Do I Contact If I Have a Technical Issue?

For help with Petszel platform issues, email support@petszel.com, and for pet health or behavior questions, contact your shelter or veterinarian directly.

How to Get Support from Petszel

If you need help using Petszel or have questions about your account, our support team is here for you!

How to Contact Petszel Support

  • Email us anytime at support@petszel.com

  • Including screenshots of the issue helps us understand and resolve your problem faster

For Questions About Your Pet’s Health or Behavior

  • Please reach out directly to your shelter, rescue, or veterinarian

  • They have the expertise and your pet’s medical history to provide the best care and advice

💡 Tip: Use Petszel for platform support, but always contact your vet or shelter first for urgent or health-related concerns.