How do I add and view internal notes?

Internal Notes are staff-only notes on every pet profile and pet parent profile. Adopters never see them. A quick note after each call or email keeps your whole team up to date.

Add a note

1. In Internal Notes on the right, click the box that says "Note for shelter staff."
2. Type your note. Notes can be up to 240 characters; the counter shows how many are left.
3. Click Add Note.

Read notes

• Notes are listed newest first, with the date, the staff member's name and their role, for example "10/17/2026 by Holly Benson, admin."
• If the list is long, click the arrow at the bottom to see older notes.

A note on a pet stays with that pet, even if it's returned and adopted again. A note on a pet parent covers all of their pets.