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Pet Parent Issues

Petszel notifies shelters and rescues when a pet parent requests follow-up, helping teams respond quickly and use feedback to improve post-adoption support.

How Feedback from Pet Parents Works

  • Adopters can request follow-up directly through surveys. 

  • Feedback can include concerns, questions, updates, or positive experiences

  • Shelters and rescues receive an email alert when an adopter requests follow-up

😻 Tip: Pet parents don’t need to know exactly who to contact — Petszel routes their request to the shelter or rescue automatically.

Why Follow-Up Matters

  • Helps shelters and rescues spot and resolve post-adoption issues early

  • Encourages open communication between pet parents and adoption organizations

  • Builds trust and increases long-term adoption success

✨ Reminder for shelters and rescues: Timely responses can make a big difference in preventing returns or misunderstandings.

All Feedback Is Helpful

  • Positive comments help reinforce what’s working and boost team morale

  • Constructive feedback highlights areas for improvement

  • Even small issues reported early can prevent bigger problems later

💡: Pro tip: Use adopter feedback to improve adoption packets, training tips, and post-adoption communications.

If you're a shelter or rescue team member and need help managing follow-up alerts or viewing adopter feedback, reach out to our support team anytime. We're here to help you strengthen those post-adoption connections. 🐾