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What is Adopter Hub?

Learn how Adopter Hub helps your team turn adopter feedback into focused next steps, without adding to your workload.

Petszel Adopter Hub helps your team turn adopter feedback into focused next steps. Find the right record, share helpful guidance and track follow-up in one place, while saving time.

Petszel already delivers articles, videos and check-in surveys to your adopters automatically as they settle in. Adopter Hub brings their information and check-in responses together, so you can quickly see how things are going and step in when a personal touch would help.

What you can do in Adopter Hub

Goal

What it looks like

See how adopters are doing at a glance

Search records and review check-in responses in one organized view, so you understand each adopter's experience.

Make the next step easy

Set a triage status, assign follow-up, add notes and track progress within your shelter's process.

Share expertise without the extra work (coming soon)

Send ready-to-use, expert-developed templates, or copy the content into your own email or messaging tools.

Adopter Hub is part of the Petszel post-adoption platform. It was built from shelter feedback and insights from one million post-adoption surveys, and it's available at no cost to Petszel shelter and rescue partners.

Where to start: click Adoptions in the left navigation. The Adoptions List shows every recent adoption and which ones may need your attention.