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What's in a survey alert email?
Learn about the two kinds of alert emails your team receives and what to do when one arrives.
When a survey response needs a person's attention, Petszel emails your team an alert. Alerts come from your shelter's name and go to the staff who have notifications turned on.
|
Alert |
Subject line |
When you get it |
|---|---|---|
|
Follow-up recommended |
[Feedback type]: [Animal name] ([Animal ID]) - Survey Response - [Shelter site] |
A survey response shows a challenge, and Petszel recommends reaching out |
|
Photos shared |
Survey Submission from [Adopter name] with photos of [Animal name]! |
An adopter attached photos to a survey, such as Month 4 |
What's in an alert
- The survey title, for example Month 2 Check-In.
- The adopter's name, email and phone.
- The animal's name, adoption date, species, life stage, Shelter Animal ID and shelter site.
- The adopter's survey answers, and any photos.
What to do next
- Find the pet on the Adoptions List by name or Shelter Animal ID.
- Set its triage status to Needs Contact and assign someone, if it isn't already.
- Reach out, then set the status to Waiting on them, and to Closed once it's resolved.
Questions about a survey? Email support@petszel.com.