Will offering teleadvice impact our operations? Will there be any additional work required on our end?

No. Petszel TeleAdvice does not require any alterations to your existing workflow.  Pet parents are given the opportunity to sign up for the service within the Petszel web application, and if they choose to continue with the service, all billing and renewals are handled by the Petszel team. For the majority of calls where in-person care is needed, the service will prioritize connecting adopters with a local vet or, if needed, an emergency vet for continued care.  In select situations for care related to the pet’s time at the shelter, your team will get an email with a summary of the call and likely next steps; a good example would be a scenario where an adopter has questions about a heartworm-positive dog that started treatment in your shelter prior to adoption.