Teleadvice

• What is the 30-Day Free Petszel TeleAdvice Trial?
• Can adopters use the trial for any animals they are fostering for our organization?
• Can adopters use the trial and subscription for pets they already own?
• Can we use this service for our foster program?
• Can Petszel TeleAdvice answer questions about services our shelter routinely provides to animals in our care – like vaccines, spay/neuter, URI treatment, etc.?
• Can Petszel TeleAdvice Cover More Than One Pet?
• How does TeleAdvice work and what can you assist with?
• What if the adopter is outside of our state? Can you serve them?
• Is Petszel TeleAdvice considered “telemedicine?” Telemedicine is not legal in our state, so we’re not sure if we can legally offer Petszel TeleAdvice.
• Can Petszel TeleAdvice cover pets that are not cats and dogs?
• Does the Petszel TeleAdvice team need to contact our shelter for medical records?
• We’d like to recommend our local vet partnerships/our clinic. Can you do that?
• We practice Fear Free methods. Do your behavior recommendations align with this approach?
• Can the Petszel TeleAdvice team get in touch with the shelter to involve them if needed?
• When Should Adopters Choose Video, Chat, or Phone?
• Who Will Adopters Speak With Through Petszel TeleAdvice?
• Can the veterinary technician email a DVM if needed during the conversation with the adopter? What information can be shared with vets?
• Is there a communication channel outlined if there are any customer service issues?
• Do your veterinary technicians understand shelter medicine and common issues like URI, CIRDC, etc?
• How can you ensure that the veterinary technicians will speak positively about the shelter?
• Is TeleAdvice available 24/7? What is the standard wait time for service?
• What if an adopter already has a regular veterinarian?
• How much does TeleAdvice cost adopters after the free trial?
• How do adopters access Petszel TeleAdvice?
• What is the difference between telehealth, telemedicine, and teleadvice?
• How can adopters determine if their pet needs emergency or in-person care?
• How does Petszel TeleAdvice help our organization?
• Will offering teleadvice impact our operations? Will there be any additional work required on our end?
• How much will it cost us? Adopters?
• We offer foster-to-adopt. Is Petszel TeleAdvice available in the first 30 days for these types of adoptions?
• How do we customize our level of support that we want to provide?
• Do you provide behavioral support?